Support

FAQS

What are your trading hours?

Monday to Friday, 9am – 5pm 

Tell me about folding

Standard Folds (other folds may be available, talk to us)

Show me the Paper Sizes

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What is Bleed? 

Bleed is required when you need the printed image to go right up to edge of paper (bleed off) and allows for any minor shift during the trimming process. To achieve bleed, any images or background colour that reaches the edges of the page must extend beyond the trim line.

The distance that the image or colour extends past the trim line is the amount of bleed. Eg. 2 mm bleed – the image extends 2mm past the edge of the page, so for an A4 page this would mean the total size with bleed is 214 x 301 mm.

Documents with bleed are printed on a larger sheet and trimmed to size. A document with no bleed has a white border around the edge, in other words, no trimming.

If your design is not on a white background, then you need to provide {bleed} – this needs to be at least 3mm, the reason for bleed, is that when the job is trimmed, this area is trimmed off, so no important information or text should be in this area. You should also allow 3mm (at least) on the inside of the trim line – the {safe area} again no important information or text inside this area. This allows for the tolerances of the finishing process, should it move 1 or 2mm, your information is not trimmed off.

Example – Business cards are 86 x 54mm finished size, the job should be supplied as 92 x 60mm to include the extra bleed area. Some software packages such as Indesign, Illustrator, Corel Draw and Quark Express have settings built in that when you save the file as a print ready PDF, you select crops and bleed – making sure you have added the extra bleed on the pasteboard of course. But if you are using Photoshop, you just need to make sure your image is oversize by 3mm all round. All images/photos/background design should extend into the bleed area. Use guides to help you see the different areas you are working with.

Crop marks – these are the marks used by the print finisher to cut your job to size. Most programs add these when creating the final print ready PDF. They are not essential, if you are supplying your artwork to a professional, they can apply them afterwards in their imposition software. The most important thing is to make sure there is bleed.

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What is CMYK & PMS?

PMS (Pantone Matching System) – An international colour system which provides an accurate method of selecting and matching colours for printing across a range of formats. PMS colours are commonly used in print jobs that only require the use of 1 or 2 colours such as stickers, magnets, envelopes, promotional products and NCR products.
CMYK or “Process Colour” – Cyan, Magenta, Yellow, Black. Refers to the process colours of toner or ink used in offset and digital printing. The colours are printed one over the other so they appear to mix to produce a complete spectrum of colours. A rich black or “true” black can be created by using a formula of 60% Cyan, 50% Magenta, 50% Yellow, 100% Black to give a strong deep colour. (e.g. percentages of 60, 50, 50, 100).

What is a Laminate?

A laminate is a thin transparent plastic coating that is applied to paper or board to give it a gloss or matte finish and increase protection. This is usually used on business cards but can also be used in many other applications such as menus, presentation folders, point of sale material and more.

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What are “Author’s Corrections”?

Author’s Corrections are changes to the artwork that are requested by the customer after the final proof has been produced.  Extra charges may apply for Author’s Corrections.

What is a “working file”?

Sometimes called a “native” file because it can only be opened in the program it was created in, for example Adobe program files like Photoshop, Illustrator and InDesign. If you pay for ownership of a design such as a logo, you should receive the “working” files that contain the original un-flattened text and images. EPS (Encapsulated Post Script) files can also be edited in some programs such as Adobe Illustrator.

What about privacy and security?

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you . If your print job contains confidential information please let us know and will will take the appropriate measures to ensure it’s confidentiality.

Do my images need to be High Resolution

Images are often referred to as hi-res (high resolution) and low-res (low resolution). A high resolution image intended for print must have be least 300dpi and a low resolution image which is intended for screen display (web) is around 72dpi.

File Troubleshooting

At Ink on Paper we take pride in attention to detail and ensuring any file troubleshooting is rectified for both ours and our customers future records.  Should your file not work the way it is intended when we receive it, we will invest time to rectify the situation. Some examples of this are:

  • Components of files not provided
  • Created in non-compliant software
  • Print size does not match size of the actual file

An allowance is made in our quotes for this take place and any additional charges for corrections or alterations to artwork will be discussed with you prior to proceeding.

Will I receive a proof

At Ink on Paper we will always provide you with a proof of your job prior to printing, even when you supply us with a “print ready” file.  This will ensure that no changes /  errors have occurred when transferring / imposing your artwork into our pre-press system.

We can offer you a Hard Copy proof (printed – on the stock you have selected for your job) or a Soft Copy proof (electronic copy via email or file transfer).

In our experience any first time or colour sensitive job should in the first instance always be signed off on a Hard proof.

Turnaround Times

At Ink on Paper we pride ourselves on quality print within a timely manner, delivered to your door.  We will discuss with you the timeframe to produce your job and ensure procedures are in place to meet these deadlines.  You will be kept informed along the way of any change to this delivery schedule.