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We Can Help you with all your Printing Needs

You're in good hands! We are the largest multicolour printer in the South, specialising in quality offset & digital printing and design with over 50 years industry experience.
We can design and print everything from business cards to magazines and custom projects. We offer a great choice of options to save you time and money while being absolutely hassle-free!

We're here to help

Frequently Asked Questions

I don’t understand print, or what I need, can I talk to someone?

Yes! If you are not sure which product type best works for you, please get in touch with us and our friendly team will be happy to help.

What type of files should I supply?

Typically we require PDF files. Please convert all text to outlines and embed all images, elements and PMS colours. If your file has Bitmat elements or is a JPEG please ensure it will work out to 100 dpi once at full size. (for example if file supplied at 50% full size, it should be supplied 200 dpi).

What is gsm?

gsm means grams per square metre

The lower the gsm, the thinner the paper/card stock and the higher the gsm, the thicker the paper/card stock. A typical standard paper you would use in your home or office printer would be 80-90gsm. A letter head or with compliments slip are generally 100gsm. Standard brochures, flyers or handouts are typically 150-200gsm. Premium flyers, brochures, invitations and postcards are between 200-300gsm. Business cards start at 300gsm to 350gsm and for premium cards go from 400 to 600gsm for specialty cards. Posters range from 150gsm to 220gsm in general depending on the size and purpose. If you are unsure what gsm is best for you and your project, we are happy to help or recommend the most suitable for you.

What is bleed?

Bleed is area where an image or object of colour runs off the edge of the page (leaving no white border). The minimum required bleed amount (or extra that the image or object passes over the edge of the page) is 3mm on each side.

What are trim marks?

Trim marks are lines that tell the printer where the edge of the page is (i.e where the page is to be cut). This is particularly important if your file has bleed. If your file does not have bleed you may not need to include trim marks and the file can be final size. Trim mark lines are on the outside of the page and are usually automatically placed by the software you use to create your print ready PDF.

What are CMYK and RGB colours?

CMYK stands for Cyan, Magenta, Yellow and Key (black). These 4 colours are used in combination in print to lay onto white paper to produce almost any colour required. No colours produce nothing (white), all the colours combined create black and every combination in-between create all the colours you see on the page. RGB stands for Red, Green and Blue. These 3 colours are used for all TV, screen and light based colour on a black screen. No colours produces nothing (black) and all colours at full intensity produce white, with every combination in-between creating all the colours we see. As there are fundamentally different ways to create the colours we see, when RGB images are converted to CMYK during the printing process, some colour changes and undesirable outcomes can occur. It is always recommended to convert all colours to CMYK for most printing products for best results. However, there are some exceptions; RGB produces the most vibrant colours for large large format printing such as Posters. If you are unsure on what colour space your files or images are or what colour space to use for your project, please Contact Us and we will be happy to check your files and/or advise the best colour space to use for your project.

What are PMS colours?

PMS colours are an internationally recognised standard for colours in the print industry. PMS colours are used to ensure consistent colour matching for specific colours, most commonly used for corporations to retain constant colour of their brand and image. Depending on the process used to print, choosing a PMS colour from the PANTONE swatch book can insure your colours print how you envisioned. On most printing jobs, CMYK colours (see CMYK above) are used to produce all colours. This means that PMS colours may not be exactly as seen in the pantone swatch book but will be matched as closely as possible.

What are high resolution images?

To print sharp and clear images, they need to be in high resolution. The standard is 300dpi (dots/pixels per inch). In general, images downloaded from the internet are low resolution; they might look great on the display screen, however they will look pixelated (blurry or fuzzy) when printed. You can check the resolution of your image file in photoshop or other photo editing programs or by simply doing the following: On a PC: Right click on the file > select ‘Properties’ > select the ‘Details’ tab, scroll down and note the Image Resolution horizontal/vertical. On a Mac: Open the image in preview > press Apple/command + I OR go to ‘Tools’ > ‘show inspector’ and note the ‘image DPI’. If an image is 72dpi at final size, it is only suitable to be viewed on screen or on the web. Large format posters can be around 200dpi (depending on the image and text used on the image) but in general all print files should be 300dpi. If you are unsure whether your images are high resolution or will be suitable for print, we are more than happy to check your files. Simply send us your image files and our friendly staff will be able to verify this for you.

What is Rich Black and why do I need it?

Rich black is a combination of 50% Cyan, 30% Magenta, 30% Yellow and 100% Black. Rich black is used for large black images or objects to ensure a nice deep solid black. 100% Black on its own isn’t always enough to produce this so we add 50C, 30M and 30Y to boost the richness of the black. IMPORTANT: Rich black should NEVER be used on text or thin lines or objects. 100% of all 4 CMYK colours should never be used as well. A rich black can be created by creating a new spot colour in Indesign/Illustrator and setting the values to 50c, 30m, 30y, 100k If you are unsure of how or when to use a rich black, please ask us.

What are print ready PDFs?

Print ready PDFs is a term used to describe how the file is setup and saved. To achieve best print results, your print file must contain bleed, trim marks, high resolution images, fonts converted to outlines or embedded and transparencies set as required.

How long will my order take to be ready?

Completion times will depend on product type, quantity and the complexity of the order (for eg: finishing or special print effects). For simple product printing (for eg: Standard business cards), you can expect to be ready in 2-3 business day. For complex and labour intense products (for e.g: foiling, booklets, speciality finishing), we estimate between 5-7 business days. Products that require Foils can take up to 7-10 business days.

What if I realise an error in my file after I have sent a print file?

‘Contact us’ immediately!

In most cases once an order is received and verified, it gets sent into production. Depending on what stage of production the job is, it may be possible to stop and hold the job before being printed. Unfortunately, sometimes if the job is already in production we are unable to stop it in time. If you need to make a correction or supply a new file for printing, an admin and file prep fee may apply.

Will I receive a Proof?

We will always provide you with a proof of your job prior to printing, even when you supply us with a “print ready” file. This will ensure that no changes / errors have occurred when transferring / imposing your artwork into our pre-press system. We can offer you a Hard Copy proof (printed – on the stock you have selected for your job) or a Soft Copy proof (electronic copy via email or file transfer). In our experience any first time printing or colour sensitive job should always be signed off on a Hard proof.

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